Privacy Policy
How we protect and handle your personal information
This Privacy Policy is effective as of January 15, 2025
At Truzantha Numelind, we understand that planning your special celebration involves sharing personal details that matter deeply to you. This privacy policy explains exactly how we collect, use, protect, and share information when you work with us for wedding and celebration decoration services.
We believe in complete transparency about data practices. You have the right to know what information we collect, why we need it, and how you can control its use.
Information We Collect
Personal Information You Provide
- Contact details including your name, phone number, email address, and mailing address
- Event information such as celebration dates, venue details, guest count, and specific decoration preferences
- Budget information and payment details necessary for service planning and billing
- Photos and videos you share for inspiration or documentation purposes
- Special requests, dietary restrictions, accessibility needs, or cultural preferences
- Communication records including emails, text messages, and consultation notes
Information Collected Automatically
When you visit our website or interact with our digital services, we automatically collect technical information including your IP address, browser type, device information, and pages visited. This helps us improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information solely for legitimate business purposes related to providing exceptional decoration services for your celebration. This includes coordinating with venues, scheduling installations, ordering appropriate materials, and ensuring every detail meets your expectations.
Your contact information allows us to send important updates about your event timeline, confirm decoration details, and coordinate delivery schedules. We may also use this information to follow up after your event to ensure you were completely satisfied with our services.
- Planning and executing your decoration services according to your specifications
- Coordinating with venues, vendors, and other service providers involved in your celebration
- Processing payments and maintaining accurate billing records
- Sending important updates about your event timeline and decoration plans
- Improving our services based on client feedback and preferences
- Complying with legal requirements and business record-keeping obligations
Information Sharing and Disclosure
Service Providers and Vendors
We may share necessary information with trusted vendors and service providers who help us deliver your decoration services. This includes florists, lighting specialists, rental companies, and venue coordinators. These partners are contractually required to protect your information and use it only for your specific event.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We will notify you of such disclosures unless prohibited by law or when we believe notification would be inappropriate or ineffective.
We never sell, rent, or share your personal information with third parties for their marketing purposes. Your celebration details remain confidential and are used exclusively for providing your requested services.
Data Security and Protection
Protecting your personal information is a serious responsibility we take very seriously. We implement multiple layers of security to safeguard your data, including encrypted storage systems, secure communication channels, and restricted access protocols.
Our team members who handle your information receive regular training on privacy protection and data security best practices. We maintain physical security measures at our facilities and use secure methods for storing and transferring sensitive documents.
While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data security incident that affects your information, we will notify you promptly and take immediate steps to address the situation and prevent future occurrences.
Your Rights and Choices
- Access your personal information and request copies of data we maintain about you
- Correct inaccurate or incomplete information in our records
- Request deletion of your personal information, subject to legal and contractual obligations
- Limit how we use your information for marketing or promotional purposes
- Receive your information in a portable format for transfer to another service provider
- Withdraw consent for data processing where consent is the legal basis for processing
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity before processing certain requests. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. Event planning information is typically kept for three years after your celebration to handle any follow-up questions or warranty issues.
Financial records are maintained according to Azerbaijan tax and business regulations, typically for seven years. Marketing communications preferences are kept until you opt out or request deletion.
When we no longer need your information, we securely delete or destroy it using methods appropriate for the sensitivity of the data. Some information may be retained in anonymized form for business analysis and service improvement purposes.
International Data Transfers
As a business operating in Azerbaijan, we primarily store and process your information within the country. However, some of our technology service providers may process data in other countries with adequate data protection laws.
When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws. We use standard contractual clauses and work only with providers that demonstrate adequate privacy protection measures.
Children's Privacy
Our services are designed for adults planning celebrations. We do not knowingly collect personal information from individuals under 16 years of age without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify existing clients by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically, especially before sharing additional personal information or when our services change. Your continued use of our services after policy updates indicates your acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information:
Email: help@umabr.it.com
Phone: +994 55 450 57 90
Address: 182 Faig Yusifov, Baku, Azerbaijan